Wholesale orders in Algeria: check your delivery

Tracking says “delivered” and the cartons are in your shop. That does not tell you how many items match your order. When receiving a wholesale order in Algeria, separate three checks: the parcels handed over, the contents actually counted, and the stock ready to offer customers.

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This guide starts when the goods arrive. To plan collection or shop delivery, use the wholesale delivery guide. For commercial-document checks before buying, see the French invoice guide or its Arabic version.

1. Prepare one receiving record per order

Keep the accepted order, references and variants, quantities, invoice, seller details and tracking numbers together. If the supplier plans several shipments, record what is expected in each. An agreed partial delivery should not be logged as an unexplained shortage.

The Algerian Ministry of Commerce invoice FAQ states that sales between economic operators require an invoice: the seller issues it and the buyer requests it. Delivery tracking does not replace the sale document.

A sheet of paper or spreadsheet can hold these fields:

• Order: number, seller, date and accepted item list;
• Arrival: date, time, tracking and cartons actually handed over;
• Count: reference, variant, expected quantity and quantity found;
• Differences: shortage, incorrect variant, observed defect and related photos;
• Follow-up: contact notified, reply, agreed resolution and case status.

Give cartons a simple identifier, such as C1 and C2. This lets you connect an item and photo to their carton after moving the goods.

2. At handover, separate parcel condition from contents

Compare the carton count with the announced shipment. Photograph labels, carton sides and any torn, wet or crushed packaging. Record what you can observe: “C2 has a crushed corner,” rather than “all items are broken” when you have not examined them.

Ask how to record visible problems and keep a copy of the observation or report. A parcel receipt and your item checks serve different purposes; do not describe contents as verified before counting them.

Do not assume opening before delivery confirmation is included. Yalidine’s August 2026 terms, article 5, state a liability exclusion when the sender authorizes that opening. Confirm the procedure for your shipment. This carrier example does not establish a rule for all wholesalers.

3. Count by reference and variant

Once content checks are possible under the agreed procedure, keep the new order separate from existing stock. Retain packaging, labels and documents useful for the case.

Count by model, colour, size or other ordered variant. A carton of 24 items does not confirm a split of 12 black and 12 blue. A correct total can conceal a missing variant.

Check accessories and set contents too. If you ordered ten kits, count the ten kits and then their expected components; ten boxes do not prove every kit is complete. Compare against the accepted list and your reference sample, if you have one. The product-testing guide helps you choose that initial sample.

For a small lot, counting every item avoids inferring the total from one carton. For a larger lot, checking a few units cannot establish that all remaining units are identical. Record the actual scope of your checks and what still needs examining.

4. Keep items for sale separate from items awaiting review

Label distinct groups: items matching the order and checked, items with observed defects, unrequested variants, and items still unchecked. Physical presence does not automatically make a unit available to promise customers.

Shopify’s supplier-order receiving documentation distinguishes accepted quantities, rejected quantities and outstanding shipments. This is a software example, not an Algerian rule or a requirement to use Shopify.

Fictional example: 60 ordered, 53 available for this lot

Assume one reference in three colours: 24 black, 24 blue and 12 white. The seller announced one complete shipment.

Colour	Ordered	Matching
Black	24	24
Blue	24	22
White	12	9

You also find three unrequested grey units instead of three white ones. That means 58 units physically present, of which 55 match the expected colour. Two of the 24 black units have an observed defect; hold these and the three grey units apart.

The result is 53 checked units matching the order, five units present but held aside, and two units missing from the order. These categories do not overlap. Do not count the grey units both as correctly received white stock and as absent physical units.

These invented figures explain counting; they are not a market defect rate. “Checked” describes the checks performed, not a quality certification. Update the record after checking any supplementary delivery or replacement.

5. Send a precise report to the right contact

Connect each difference to an order line, carton and photo. A general photo can show the lot; close views can show a defect, label or variant. Video can supplement the record, but cannot establish the cause of every difference by itself.

Notify the seller promptly. For damage or a transport incident, also follow the carrier’s procedure and establish who must submit the claim, its deadline and required documents. Do not wait for a seller reply before checking a deadline that may already be running. Confirm seller terms and carrier terms separately.

Message to adapt

Hello, order [number], tracking [number], received on [date/time]. After checking [cartons/references], these differ from the accepted list: [reference, variant, expected quantity, received quantity, observed defect]. Affected items and packaging are held separately. Attached: [photos and documents]. Please acknowledge this report and confirm the proposed next step: recounting, sending missing items, exchanging items or another adjustment. Specify the procedure, any charges and timing. If a transport claim is needed, who submits it?

Describe facts without assigning an unverified cause. A packing error, split shipment and transport incident may need different responses. The requested solution remains subject to confirmation; a report does not guarantee an exchange or refund.

6. Close the case after the resolution actually happens

A promise to send two items does not add two items to stock. Record the reply, supplementary shipment or return tracking, and what you actually receive. If a refund or invoice adjustment is agreed, retain its document and corresponding evidence.

Before returning goods, obtain instructions, address, agreement on costs and tracking method. Keep the original discrepancy readable: add the dated resolution rather than erasing it. This distinguishes an incident-free order from an order later corrected.

Prepare the right questions for your next purchase

On Jemla Market, search offers and compare references. With Jemla Pro, where a contact link exists, you can reach the seller directly on Telegram to request the lot list, receiving conditions and contact for discrepancies. Confirm these terms with the seller for each order.

Sources checked on 3 October 2026. The record and message are practical tools to adapt to your order; the example is fictional.